The vast majority of the people who committed inside the warehouse entered the warehouse by way of an open door. This door has been left open on purpose all day and all night by the warehouse's facility manager, Micah Wright. When asked why this door was left open, Mr. Wright gave this statement:
Recently, the intention behind our Open Door Initiative — to provide additional openness and transparency to our company and our processes, and enable our employees to feel more free in our work environment — seems to have been lost. This response surprised us — we thought this was going to be great — how could it not be? We wanted to make magic happen and help foster an environment of caring and understanding. We wanted to include our customers in the process of discovering our great products. In pursuing that dream, we have unfortunately encountered crime.
The truth is, openness is hard. Being open means everything is fair game, and it means sometimes things don’t work out exactly as you hope. In our case, openness resulted in people taking advantage of this opportunity in negative ways.
We’re OK with all that, though, because being open is worth it. It’s a value we stick to because we believe in our values 100%.
Specialized Bicycles is not the first firm to run into problems with an initiative that, while good in nature, has been used for blatant theft. Another example of this can be found at this link.
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